We are one of the more respected and fastest growing internet marketing education training company in our industry; focused on Impact, Influence & creating income – for both ourselves and our clients. We have a track record of growing companies (7 of them) to the 7 figure level and beyond – and now we want to grow the companies to the next level. We are scaling up towards the $100M level & beyond.
If you’re an A-Player, self-starter, driver, get-things done have a great winning attitude towards business, life and making a difference – then we are interested in you helping us Scale Up.
This role is for a super star experienced Customer Service Representative to join our team.
Customer support reps are the first ones to interact with the customers, so it is extremely important to understand respond quickly and efficiently. Uniformity in the response is of essence among the entire team to always have an empathic tone in both written and spoken forms.
- Resolve prospect/customer issues via phone, email, mail, or social media in a timely and confident manner
- Navigate ticketing system to ensure proper reporting and meeting deadlines
- Provide feedback loop to best optimize our customer experience platform(Zendesk)
- Track record of over-achievement
- Empathetic to customer concerns/issue
- Focus on the Customer: Know your customers well; add value with a sense of urgency.
- Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies
- Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.
- Work Collaboratively: Partner with others to achieve results that leverage the right resources.
- Achieve Results: Focus on winning; consistently exceeds expectations, beat the competition.
- Number of Tickets answered
- Number of Chats answered
- Customer Satisfaction rating
- Average response time
- Tickets over 48 hours old
If you’re excited by this, if you’re ready to maximize your potential, if you’re ready to “SCALE UP” in your life and help the company scale up whilst making a difference then apply today with your resume. Video resumes preferred. Apply now and let’s do this together.