We are one of the more respected and fastest growing internet marketing education training company in our industry; focused on Impact, Influence & creating income – for both ourselves and our clients. We have a track record of growing companies (7 of them) to the 7 figure level and beyond – and now we want to grow the companies to the next level. We are scaling up towards the $100M level & beyond.
If you’re an A-Player, self-starter, driver, get-things done have a great winning attitude towards business, life and making a difference – then we are interested in you helping us Scale Up.
This role is for a super star experienced Customer Service Manager to join our team.
- Responsible of overseeing all customer services operations including questions, queries, concerns. Handling delivery, clients, refunds, and making sure every single communication gets treated well.
- Maximizes WealthAcademy.com / Funnels.com / ShaqirHussyin.com customer operational performance by providing customer service resources and advice; resolving problems; disseminating advisories, counselling and new techniques; additionally, detecting and anticipating potential problems.
- Responds to difficult customer inquiries and escalation from the Customer Service Teams and effect problem solving in a professional and effective fashion.
- Accomplishes customer service human resource objectives by communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Determines customer service requirements by maintaining contact with customers; conducting surveys if needed; forming focus groups; benchmarking best practices; analysing information and applications.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
- Accomplishes & sets up information systems, procedures, SOP’s and organization mission by completing related results as needed.
- Filters out potential sales opportunities by qualifying leads and appointing them to our next level products, programs and live events.
Skills and Qualifications:
- Customer Service
- Process Improvement
- Decision Making
- Managing Processes
- Tracking Budget Expenses
- Analyzing Information
- Developing Standards
- Help Desk Experience
- Emphasizing Excellence
- Excellent spoken English with confident telephone manner.
- Number of tickets
- Ticket Satisfaction rate (overall)
- Avg time to ticket resolution
- Number of tickets over 48 since last updated
- Number of calls
- First-call resolution rate
- Number of Chats
- Chat satisfaction rate
- Trending Customer issues
If you’re excited by this, if you’re ready to maximize your potential, if you’re ready to “SCALE UP” in your life and help the company scale up whilst making a difference then apply today with your resume. Video resumes preferred. Apply now and let’s do this together.